Set Up Ticket Styles (1211)

Created by Migration Bot, Modified on Fri, 23 Oct at 2:31 PM by Migration Bot

Originally written by John Hardwick, last updated Feb 02, 2026, on the Swan Retail knowledge base (FRS).

Where configured, the promotion can drive the style of the display stock ticket. This routine holds the settings for the ticket style.

Ticket styles require a specific format of label, please consult your implementation consultant or raise a ticket with the Swan helpdesk if you wish to begin using this feature.

Menu Location: System Admin > Reports > Set Up Ticket Styles

Screen 1

Screen’s can be alternated by clicking the TOGGLE button

The routine allows the operator to choose whether to exclude in-active ticket styles from the list. This is achieved by un-ticking the Show Active Only checkbox

Click the TOGGLE button to swap between the two blocks of data.
Click the NEW button or New on the side panel to generate a new record.
Click the icon to amend an existing record.
Once in amend / insert more, click the to save changes or to abort the action.
Click the CLOSE button, or Back option on the side panel to leave the page (or select another option from the menu)

Item	Description
Ticket style name	Specify a unique name for this ticket style.
Banner Image	Specify the image to be used as a header or background for the ticket. Images should be placed in the specified ‘Pictures’ folder and be either .jpg or .png in format. Sizing varies dependant up the image required, but should not exceed 877 pixels wide. Dependant upon design, the image is centralised on the page. The deeper the image, the more space it consumes on the page, and therefore it is not recommended to exceed 230 pixels. A 32 bit depth is required
Show Debranded Supplier	Tick if the supplier’s de-branded name is to be used. Where unticked, the supplier’s actual trading name will be shown.
Supplier Name	Specify the colour to be used when printing the supplier’s name. Colours are specified as RGB numbers (red, blue, green with values in the range 0 to 255). There are many sites on the web where this information can be found. For example, www.rgbcolorcode.com
Show Supplier Image	Tick to instruct the ticket to print the supplier’s name, unticking omits the supplier from the print.
Show MRP Price	Tick to show the MRP (MSRP) price on the ticket.
MRP Legend	Specify the narrative to be used on the ticket when showing the MRP price.
MRP	Specify the colour to be used when printing the MRP price. Colours are specified as RGB numbers (red, blue, green with values in the range 0 to 255).
Selling Price Legend	Specify the narrative to be used on the ticket when showing the selling price.
Selling Price	Specify the colour to be used when printing the selling price. Colours are specified as RGB numbers (red, blue, green with values in the range 0 to 255).
Border Box	Tick to instruct the print to show a specific-coloured background or a boarder around the label.
Border	Specify the colour to be used as the background / border. Colours are specified as RGB numbers (red, blue, green with values in the range 0 to 255).
SKU Description	Choose from the following options. Concatenated – show description 1,2 & 3 joined (subject to space) First – show only description 1. Long Description – show the long description associated with the SKU.
Show Options	Choose from the following options. No – do not show options Full – show all options (subject to space) Indicator – show a sentence indicating options are available, but do not list them.
Show Model Reference	Tick to show the supplier’s model code.
Show Model Image	Tick to show the primary image of the SKU (Image 1).
Markdown Style	Tick to mark this style as a clearance / markdown style When printing a label for a stock item that has been marked down, the ticketing engine will automatically select the marked down label style in preference to the ticket linked to the promotion. Only 1 Markdown Style is permitted at any one time. It is not possible to mark a style as a mark-down if it is linked to a selling promotion.
Active	Tick to mark the style as active and therefore selectable when associating styles with a promotion.

Screen 2

Screen’s can be alternated by clicking the TOGGLE button

Item

Description

Ticket style name

Ticket Style - for reference only.

Control X

(x = 1 to 10)

Free format narrative fields, which can be used for any information, either to control the look of the label or to produce narrative on the label.

This field will require coding into the design of the label.

See Style Tickets for details of operation

Notes

When using Style Ticket A4, setting Control 2 with the word Save instructs the report to show the saving at the foot of the ticket, when there is an MRP price higher than the selling price and the ticket design is set to show the MRP Price.