Set Up Service Email Addresses (1205 onwards)

Created by Migration Bot, Modified on Fri, 23 Oct at 11:24 AM by Migration Bot

Originally written by John Hardwick, last updated Jan 30, 2026, on the Swan Retail knowledge base (FRS).

This routine holds a list of email addresses used within customer services.

Menu Location: System Admin > Customer Service > Set Up Service Email Addresses

It is possible to link email addresses to companies and or locations within the company, dependant upon system configuration and access rights.

Select the specific Company the email addresses are to be linked to, or select all companies to enable the email to be used across the estate.
Select a Location trading within the company (if set). The location list will be restricted to those locations visible to the operator.

Once the company / location has been selected, the following options are available.

Click the NEW button or New on the side panel to generate a new record.
Click the icon to amend an existing record.
Click the removes the email address from the system.
Once in amend / insert more, click the to save changes or to abort the action.
Click the CLOSE button, or Back option on the side panel to leave the page (or select another option from the menu)