Set Up Service Call Types (1205 onwards)

Created by Migration Bot, Modified on Fri, 23 Oct at 11:24 AM by Migration Bot

Originally written by John Hardwick, last updated Jan 30, 2026, on the Swan Retail knowledge base (FRS).

This routine holds a list of call classes or types which are used, primarily in reporting, and set when processing a service request.

Menu Location: System Admin > Customer Service > Set Up Service Call Types

Click the NEW button or New on the side panel to generate a new record.
Click the icon to amend an existing record.
Once in amend / insert more, click the to save changes or to abort the action.
Click the CLOSE button, or Back option on the side panel to leave the page (or select another option from the menu)

Item	Description
Call Type	Specify a grouping or reason relating to why the call is being created or reported upon.
Active	Tick to indicate this service type can be selected by the operator.