Set Up Not Delivered Reasons (1205 onwards)

Created by Migration Bot, Modified on Fri, 23 Oct at 11:23 AM by Migration Bot

Originally written by John Hardwick, last updated Jan 30, 2026, on the Swan Retail knowledge base (FRS).

This routine hold a list of failure to deliver goods to customer reason codes.

‘Not delivered’ reasons are assigned to a sales order line when delivery has been attempted but was not successful. It provides you with a history and analysis of why goods were not delivered.

Although SwanFRS comes pre-installed with several not delivered reason codes, you can change these to suit your business needs or add more if you wish.

Menu Location: System Admin > Warehouse > Set Up Markdown Reasons

Click the NEW button or New on the side panel to generate a new record.
Click the icon to amend an existing record.
Once in amend / insert more, click the to save changes or to abort the action.
Click the CLOSE button, or Back option on the side panel to leave the page (or select another option from the menu)

Item	Description
Not Delivered Reason	Specify a narrative detailing why a product (or service) couldn’t be confirmed as delivered to customer.
Active	This checkbox allows the retailer to restrict the use of markdown reasons whilst retaining reporting granularity.
Dispatch Track Default	Tick if this reason is to be used as the default when receiving delivery information back from Dispatch Track.