Set Up Delivery Routes (1205 onwards)

Created by Migration Bot, Modified on Fri, 23 Oct at 11:23 AM by Migration Bot

Originally written by John Hardwick, last updated Jan 30, 2026, on the Swan Retail knowledge base (FRS).

A Delivery route is a direction of travel for the delivery to customer vehicle.

Menu Location: System Admin > Warehouse > Set Up Delivery Routes

The routine requires the operator to choose a Location from the pick list, which is restricted to only those visible to the operator, from which the delivery vehicles will commence their travels.

This is usually a warehouse or stock holding location, however if deliveries regularly begin from a showroom, the location would need to be the showroom.

It is possible to generate a ‘Pending’ route rather than a one named after a particular region, this is of particular use if you do not finalise the delivery until planning stage. The pending route is simply a placeholder, ensuring the customer’s delivery has a date stamp.

By default, SwanFRS generates a ‘pick up point’ delivery for every location raised, this allows the store to process ‘pay and take’ and ‘customer collection’ actions against the sales order. This is a system generated record and should not be changed.

Click the NEW button or New on the side panel to generate a new record.
Click the icon to amend an existing record.
Once in amend / insert more, click the to save changes or to abort the action.
Click the CLOSE button, or Back option on the side panel to leave the page (or select another option from the menu)

Item	Description
Route Name	Specify the name of the route or direction of travel
Description	Specify a more meaningful description of the delivery run, which will be displayed to operators within the scheduling and planning suite.
Pick Up Point	Ticking instructs SwanFRS that this record is to be used for pay-and-take and customer collection actions and does not form part of the delivery planning and scheduling. By default, this field should be unticked, as it is not possible to untick once ticked.