Service Costs Breakdown Report By Supplier (1214 onwards)

Originally written by John Hardwick, last updated Apr 30, 2026, on the Swan Retail knowledge base (FRS).

Part of: Service Reports

This report shows the costs incurred whilst progressing a service call with the ability to choose which suppliers (vendors), Ranges (collections) and SKUs to report upon.

When printing in detail mode, the report displays the ‘Loan Item’ legend if an item is loaned to a service call.

Also in detail mode, the report displays the legend ‘Complaint Subject' for any item on the service which is the cause of the complaint. i.e. original order items which are the subject of the service call.

The summarised version omits the service subjects shows a total per service call only.

Selection Criteria

Run time choices, user selectable.

• Restricted Service Location(s)

• Service Call Raised Date Range

• Format

  • Detailed

  • Summary

• Call Status

  • Open

  • Closed

  • Open & Closed

• Group By Location

  • Yes

  • No

• Supplier(s)

  • Range(s)

    • SKU(s)

Print Sequence

As indicated by blue numbered squares in the report example.

1 Location (where selected)

2 Supplier

3 SKU

4 Service ID

Report Totals

As indicated by yellow numbered squares in the report example.

1 Service ID

2 SKU

3 Supplier

4 Location (where selected)

5 Report

Printed Fields

Fields printed on the report.

• Sales Location (where selected)

• Supplier (Vendor)

• Range (Collection)

• Subject SKU

• Subject description

• Incurred Cost - Subject costs

• Incurred Costs - Add On (service action additions)

The following elements are shown in the detailed version only.

• Service Call ID

• Sales Order Number

• Service Call Created Date

• Service Call Closure Date

• Customer’s Full Name

• SKU

• Supplier (Vendor)

• Range (Collection)

• Product Description

• Stock / Inventory ID

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