Service Costs Breakdown Report (1214 onwards)

Originally written by John Hardwick, last updated Apr 29, 2026, on the Swan Retail knowledge base (FRS).

Part of: Service Reports

This report shows the costs incurred whilst progressing a service call.

The report displays the ‘Loan Item’ legend if an item is loaned to a service call.

The report display the legend ‘Complaint Subject' for any item on the service which is the cause of the complaint. i.e. original order items which are the subject of the service call.

Selection Criteria

Run time choices, user selectable.

• Restricted Service Location(s)

• Service Call Raised Date Range

• Format

  • Detailed

  • Summary

• Call Status

  • Open

  • Closed

  • Open & Closed

• Group By Location

  • Yes

  • No

• Exclude Complaint Subjects

  • Yes

  • No

• Service Call Number

Print Sequence

As indicated by blue numbered squares in the report example.

1 Location (where selected)

2 Service Call Reference

3 SKU

Report Totals

As indicated by yellow numbered squares in the report example.

1 Service Call Reference

2 Location (where selected)

3 Report

Printed Fields

Fields printed on the report.

• Sales Location

• Service Call ID

• Sales Order Number

• Service Call Created Date

• Service Call Closure Date

• Customer’s Full Name

• SKU (detailed format only)

• Supplier (Vendor) (detailed format only)

• Range (Collection) (detailed format only)

• Product Description (detailed format only)

• Stock / Inventory ID (detailed format only)

• Cost Incurred.

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