Originally written by John Hardwick, last updated Apr 29, 2026, on the Swan Retail knowledge base (FRS).
Part of: Process Related Reports
Delivery notes are produced during the delivery planning process after the run has been locked and sequenced.
The system will produce a delivery note once the run has been confirmed as picked, or by selecting the PRINT DELIVERY NOTE from the side panel.
Banner Format
Crystal report name Banner Delivery Note 10
Example Print
Access notes are displayed when set against the sales order and offer a means of informing the delivery of alternative contacts should the customer not be available at the time of delivery, for example.
The delivery signature section of the print is shown in the delivery questionnaire example below. When not producing a questionnaire, the delivery note will contain the customer signature section.
The note name changes commensurate with the action required, The note will print a title of Delivery Note, Pickup En-route or Collection Note dependent on the content of the note.
If the stock item is marked as ‘imperfect’ the note produces a red box indicating the item was sold as imperfect. Any stock notes containing the ‘*damage* string will also appear in the box. The *damage* narrative will be omitted from the print.
This Report will show the debranded catalogue supplier or the debranded supplier name, dependent upon control settings (RPT_SHOW_CAT_SUP Application parameter)
Where configured, the print will collate delivery items by their Group Narrative.
Delivery Questionnaire
It is possible to produce a delivery questionnaire as a second page to the delivery note. The format of the questions are flexible.
The questionnaire is driven from the following table, which cannot be maintained in SwanFRS.
|
Column |
Field |
Example |
|---|---|---|
|
Line |
Print Sequence |
1 |
|
Text |
Print Narrative |
Did the delivery team place your items in the room of your choice |
|
Type |
line type
|
2 |
|
Comment |
Reference text - not used |
|
|
Company |
System company Code |
1 |
|
Location Description |
Delivery from location name this questionnaire is to print |
West St Warehouse |
The questionnaire requires configuration By Swan. Please speak with your implementation consultant or raise a support call should you wish to use or change the format of this feature.
Small Logo Format
Crystal report name New Delivery Note 16
Example Print
Control Parameters
There are a number of Application Parameter control settings that affect the format and content of the cash receipt slip, these are detailed below.
|
Parameter Name |
Details |
|
ALWAYS_SHOW_STOCK_ON_DEL |
Tick to instruct the delivery Note print to show the stock / inventory ID |
|
BALANCE_INC_FINANCE |
Tick if the order balance shown at the top of the note should include outstanding finance. |
|
Consolidate_DEL |
Tick to consolidate duplicate items into one row within the print. |
|
DEL_HIDE_MODEL_NO |
Tick to not show the supplier’s model number on the note. |
|
Del_Note_Contact |
Tick to include the customer’s details on the note. |
|
Del_Note_Copies |
How many copies of the delivery note should be produced. Choose from
|
|
Del_Note_Description_Format |
choose whether the note should
|
|
DEL_NOTE_FOOTER |
Not currently used. |
|
DEL_NOTE_HIDE_LOGO |
Tick to instruct the note to omit the logo at the top of the page. Untick if using pre-printed stationary |
|
DEL_NOTE_SHOW_CAVEATS |
Tick to include SKU specific caveats on the note. |
|
DEL_NOTE_SHOW_PARTS |
Tick to include SKUs marked as ‘parts’ |
|
DEL_NOTE_SHOW_QUESTIONNAIRE |
Tick to include the delivery note questionnaire section. |
|
Del_Note_Text |
Specify narrative to show at the foot of the note. |
|
Hide_DelNote_Prices |
Tick to hide prices on the note. |
|
Hide_StockTransfer_Costs |
Tick to hide stock costs for transfers. |
|
Single_Logo |
Tick to use the same logo for all locations, or to take the image from the location record (as set in Set Up Locations) |
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